Kommunicate SDKs

Key Features

Live Chat: Make it easier for your visitors and users to reach you with an instant website and in-app chat support. Quick Replies: Quickly respond to generic user queries using message shortcuts. Easily create and manage templated messages from your dashboard. Welcome Messages: Create custom and conditional welcome messages based on whether your customer support agents are online or offline. Bot Integration: Automate and speed up your customer service by integrating AI-powered chatbots. Provide a real-time solution, reduce response rate and delight customers. You can integrate your existing bot or create a new one. Conversations: Manage all your customer queries from a centralized dashboard. Easily manage and assign agents to cater to user conversations. Agent Routing: Assign agents to conversations based on a smart routing rule that increased overall efficiency. Dashboard: A powerful dashboard to see, analyze and act upon your customer conversation data. Helps you analyze the performance of support agents as well. Team: Manage team roles, group conversation, and internal team conversations at the same place for quick and efficient support. FAQs: Curate a customer-driven knowledge base that is based on the frequency and popularity of questions asked and keywords searched. Dedicated and On-prem Deployments: You can choose how your data is stored by opting between shared server, dedicated server, and on-prem deployments. Integrations: Integrate with your favorite CRMs, Contact Enrichment Software (Clearbit), Knowledge Base Software etc.