* Use mobile as a vehicle to listen and respond to customer conversations * Customers expect to be able to communicate with you directly from the app. Give them an outlet to give feedback without asking them to leave your app. * Apptentive tools help you identify who to talk to, select the right activation method, and drive your customers to take high-value actions. * Understand customer sentiment before asking for a review in an app store. Segment your customers and only guide those who love your app to the app store, while engaging unsatisfied customers in a conversation to learn what you can do better. * Use a Note to highlight new features, invite customers to take a survey, encourage app version upgrades, share a new piece of content, acknowledge if something goes wrong, make announcements, and more. * Apptentive’s surveys are simple, easy to implement, and can be changed without updating your app. Collect quantitative data and qualitative information with a tap. * The Apptentive dashboard provides key insights into who your customers are, what they care about, and how to talk with them. Utilize the data to communicate more personally and more effectively.

* Live data & filters - With live data you can apply filters to answer questions about your users, like what actions they do or don't take. * User segments - Intercom automatically segments users by who's new, active, and slipping away. You can create your own custom segments too. * Rich profiles - Get a complete picture of every user with profiles that are always up-to-date with location, activity, anything. * Onboard - Send automated, targeted messages to show every user how to get the most from your app. * Retain - Use push notifications to make announcements and keep users active. * Re-engage - Automatically email inactive users to bring them back to your app. * Use lightweight replies - Make it easy for users to give feedback and get quick results that are easy to digest.