* Use mobile as a vehicle to listen and respond to customer conversations * Customers expect to be able to communicate with you directly from the app. Give them an outlet to give feedback without asking them to leave your app. * Apptentive tools help you identify who to talk to, select the right activation method, and drive your customers to take high-value actions. * Understand customer sentiment before asking for a review in an app store. Segment your customers and only guide those who love your app to the app store, while engaging unsatisfied customers in a conversation to learn what you can do better. * Use a Note to highlight new features, invite customers to take a survey, encourage app version upgrades, share a new piece of content, acknowledge if something goes wrong, make announcements, and more. * Apptentive’s surveys are simple, easy to implement, and can be changed without updating your app. Collect quantitative data and qualitative information with a tap. * The Apptentive dashboard provides key insights into who your customers are, what they care about, and how to talk with them. Utilize the data to communicate more personally and more effectively.

* Proactive Push Campaigns - The first 7 days after install are always the most difficult when comes to retention. With Helpshift Campaigns it’s easy to target and re-engage these customers with timely offers and updates. * In-App Inbox - Sometimes push notifications can be annoying in the moment, but useful later on. Inbox gives those valuable updates, offers, and reminders a place to live in your app so your customers can come back to them on their own time. * Powerful Search - Your customers want to search and find immediate answers. Our in-app FAQs are searchable on any device and enable customers to quickly find answers to their questions without needing to contact support. * Accessible Offline - Your customers are always on the go, and when they need help, they expect it right away. All of our FAQs are cached on the device and fully searchable in offline mode. * Fully Internationalized - Your customers are global, and want to be served in their native language. Our native FAQs work seamlessly in English, German, Arabic, Chinese, Russian, and over 30 other languages. * Multi Channel - Your customers are everywhere. Helpshift makes it possible for them to connect with your support team via web, email, and through your mobile app.